Terms and Conditions
PLEASE READ THIS CAREFULLY. WHEN YOU MAKE A HOLIDAY RESERVATION REQUEST WITH US (WHETHER BY EMAIL, TELEPHONE OR POST), THESE CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU.
Holiday confirmation and Payment
A holiday confirmation form will be issued to the Holidaymaker upon receipt by Plymouth Holiday Apartments of a completed holiday booking form or telephone booking, together with a deposit in respect of 50% of the total rental charge plus the relevant booking fee of £29 per property, per week or per short break. The balance of such rental charge shall be paid to Plymouth Holiday Apartments 6 weeks (42 days) prior to the commencement of the holiday (the due date is stated clearly in the holiday confirmation form sent to the Holidaymaker). Short breaks of less than 7 nights are payable in full. Where Plymouth Holiday Apartments has not received the balance by the due date, an overdue reminder letter will be issued to the Holidaymaker and a charge of £10 will be added to the balance due. If the balance is still not received, Plymouth Holiday Apartments reserves the right to cancel the holiday booking and the deposit paid by the Holidaymaker will be forfeited and the Holidaymaker shall have no claim against Plymouth Holiday Apartments for compensation or reimbursement whatsoever.
Booking forms or telephone bookings received by Plymouth Holiday Apartments in respect of holidays due to commence within six weeks thereafter must be accompanied by payment of the rental charge for the holiday period in full plus a booking fee of £29 per property, per week or per short break.
- The prices stated on the website and in our brochure are cash prices. We incur charges from credit card companies when you pay by credit card, and therefore a 2.25% charge will be made for each payment (transaction) made this way. Any charges raised against Plymouth Holiday Apartments by its bank for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the Holidaymaker to the Agent within 7 days of Plymouth Holiday Apartment’s request to do so.
- Debit Cards incur no additional charge.
- Holidaymakers from Overseas must make payment in pounds sterling.
Plymouth Holiday Apartments reserves the right to refuse any booking.
Plymouth Holiday Apartments reserves the right to correct any error in both advertised and confirmed prices.
Changes by the holidaymaker
Immediately upon receipt of the holiday confirmation from Plymouth Holiday Apartments, the Holidaymaker should check the details and notify Plymouth Holiday Apartments immediately of any correction as soon as possible. Plymouth Holiday Apartments reserves the right to charge a holiday booking amendment fee to administer/correct any error by the Holidaymaker.
Cancellation by holdaymaker
The Holidaymaker should notify Plymouth Holiday Apartments immediately and in writing of any intention to cancel the holiday booking. The cancellation only takes effect when Plymouth Holiday Apartments has received written confirmation from the Holidaymaker.
If Plymouth Holiday Apartments is unable to relet the holiday accommodation for the period of the cancelled holiday, all monies paid by the Holidaymaker to Plymouth Holiday Apartments (including booking fees and any fees for extras) shall be forfeited to Plymouth Holiday Apartments.
If the holiday accommodation is relet, monies received by Plymouth Holiday Apartments for the relet holiday, less the deposit, booking fee and any extras already paid by the Holidaymaker, may be refunded to the Holidaymaker within 2 weeks after the relet holiday has taken place.
No refunds will be given on cancelled Short Break holidays, whether or not the holiday accommodation is relet.
Holiday cancellation insurance is not provided by Plymouth Holiday Apartments or the Property Owner and is not included in the price of the holiday. All holidaymakers are recommended to take independent advice on appropriate holiday insurance.
Cancellation or changes by Plymouth Holiday Apartments
In the event of Plymouth Holiday Apartments being unable to arrange the holiday accommodation requested by the Holidaymaker, or if the Property booked by the Holidaymaker becomes unavailable for whatever reason, Plymouth Holiday Apartments will endeavour to arrange alternative accommodation for the Holidaymaker of an equivalent type and standard in a similar location, failing which (or at the option of the Holidaymaker) all monies paid by the Holidaymaker will be refunded. Plymouth Holiday Apartments will then have no further liability to the Holidaymaker in that respect.
Plymouth Holiday Apartments is not liable for the additional cost of any alternative accommodation which must be paid by the Holidaymaker.
If the offer of alternative accommodation is not accepted by the Holidaymaker within 28 days, a refund of all monies paid will be given by Plymouth Holiday Apartments.
Brochure accuracy
Whilst to the best of Plymouth Holiday Apartment’s knowledge the details relating to any property described in Plymouth Holiday Apartment’s brochure were correct at the time of printing, Plymouth Holiday Apartments reserves the right to make alterations to the brochure at any time and shall endeavour to inform the Holidaymaker of any such alterations. Plymouth Holiday Apartments cannot accept responsibility for any changes or closures to area amenities or attractions mentioned in the brochure.
Responsibilities of the holidaymaker
During the period of the holiday, the Holidaymaker undertakes the following:
That the number of people occupying the Property will not exceed the number stated on the booking form. If it does the Property Owner/caretaker can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the accommodation before the end of the holiday. If this happens Plymouth Holiday Apartments shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against Plymouth Holiday Apartments for compensation or reimbursement whatsoever.
That the Property will be used solely for the purpose of a holiday by the Holidaymaker and his party;
To show due consideration for other parties. If the Holidaymaker abuses the Property or displays dangerous, offensive or rude behaviour to the Property Owner/caretaker or any third parties (e.g. neighbours), the Property Owner/ caretaker has the right to ask the Holidaymaker to leave the accommodation before the end of the holiday. If this happens Plymouth Holiday Apartments shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against Plymouth Holiday Apartments for compensation or reimbursement whatsoever.
To allow the Property Owner or his representatives access to the Property at any reasonable time during the period of the holiday;
To keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy and for any consequential loss.
To report as soon as possible to the Property Owner any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the Property Owner with the cost of replacement. The Property Owner reserves the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused;
To notify all other members of the Holidaymaker’s party of these conditions;
To arrive after 3 p.m. on the arrival day and to vacate the Property by 10 a.m. on the day of departure unless prior arrangement has been agreed with the Property Owner.
The Holidaymakers’ vehicles and their contents and the Holidaymakers’ personal belongings are left at the Property during (and after) the period of the holiday entirely at the risk of the Holidaymaker.
The Holidaymaker must not (without the express permission of the Property Owner) allow any person other than guests booked and staying in the Property for their holiday to use the facilities and amenities of the Property.
Liability
During the period of the holiday, the Holidaymaker undertakes the following:
Plymouth Holiday Apartments shall accept no liability to the Holidaymaker for any loss, damage or injury howsoever caused to the Holidaymaker or to the Holidaymaker’s personal property (or to persons in the Holidaymaker’s party or their personal property) during their stay at the Property except to the extent such loss, damage or injury is caused by the negligence or willful default of Plymouth Holiday Apartments.
Plymouth Holiday Apartments gives no warranty and is not responsible for the accuracy or otherwise of any information or representations given verbally by its servants or agents.
Good House Keeping Bond
The Holidaymaker will pay a Good Housekeeping Bond of £250 to be paid with the balance payment 2 weeks before the start of your holiday. The Holidaymaker must report to the Owner any damages or breakages that occur during their stay. An appropriate charge will be made for repair or replacement, this will be taken out of the Good Housekeeping Bond. The Owner reserves the right of access for the purpose of checking the building and contents before departure. Out going Holidaymakers are asked to leave the premises in a clean and tidy condition or a cleaning charge will be levied and deducted from the Good Housekeeping Bond. The Good Housekeeping Bond will be refunded within 14 days of departure, in the event of no damages or breakages being found.
Comunication and Information
During the period of the holiday, the Holidaymaker undertakes the following:
For the purpose of the Data Protection Acts, all personal and other information and details collected by Plymouth Holiday Apartments in the course of its business as a holiday booking agency, belongs to Plymouth Holiday Apartments and will not be disclosed — except as necessary to the Property Owner/caretaker when confirmation of holidays booked at a Property is given.
Telephone calls between Plymouth Holiday Apartments and the Holidaymaker may be monitored or recorded by Plymouth Holiday Apartments for training purposes.
Complaints
In the unlikely event the Holidaymaker may have cause for dissatisfaction, this must first be made known to the Property Owner (or caretaker for the Property) as soon as possible. The Holidaymaker’s contract for the use and occupation of the Property for the holiday is with the Property Owner — not Plymouth Holiday Apartments. If the Holidaymaker is unhappy with the Property Owner’s response, Plymouth Holiday Apartments on a goodwill basis as Plymouth Holiday Apartments only, may then assist in trying to resolve the complaint.
Dogs
Sorry, only guide dogs are permitted on the premises.
Contract
All contractual obligations arising out of these conditions shall be subject to English Law and the exclusive jurisdiction of the English Courts.
